FAQ

Shipping Policy

Where do you ship?

Currently, we only ship to Hong Kong, Macau, Taiwan and Japan.

When will my order ship?

Orders can take up to 3 business days to be processed and shipped. Once your order is prepared for shipment, you will receive a confirmation email with your tracking information. 

What are my shipping options?

All orders are shipped using Hong Kong Post-registered mail. Orders shipped within Hong Kong will be received within 1 to 3 business days. We offer free shipping for orders over HKD$900. 

 

Return Policy

What is your return policy?

We will accept returns if the item is damaged when delivered to you.
Items must be returned unopened and unused with the seals of any packaging still intact.

How to request a return?

To request your return, please email to info@vibesorganics.com  with your order number and reason for return. We will get back to you as soon as possible